Refund Policy

Refund & Return Policy
At Dugo, we are committed to ensuring your satisfaction. If you're not completely happy with your purchase, we’re here to help.

1. Eligibility for Returns & Refunds
You may request a return or refund within 7 days from the delivery date under the following conditions:

  • The item is defective or damaged due to manufacturing or shipping issues.
  • You received the wrong item, model, color, or size.
  • Items are missing from your order.
  • The product does not match the description on our website.
  • Change of mind: Accepted only if the item is unused, in its original packaging, and return shipping costs are covered by the customer.

📌 Note: Return requests submitted after 30 days of delivery will not be accepted. Unauthorized returns will be refused.

2. How to Request a Return or Refund
To initiate a return or refund:

  • Contact our support team via our [Contact Portal] (Link).
  • Include your order number, reason for return, and clear photo evidence if the item is defective or incorrect.
  • Wait for our team to review and provide return instructions or alternative solutions (e.g., refund without return or replacement).

⚠️ Please do not return any item without approval.

3. Return Shipping Responsibility
If your return is due to our error or a defective item, we will cover the return shipping or offer a refund without requiring the item to be returned.

If returning due to a change of mind or customer error, you are responsible for return shipping costs.

We do not offer pre-paid return labels unless the issue is confirmed to be our responsibility.

4. Refund Processing Time
Once your return is received and inspected (if required), you will be notified about the approval or rejection of your refund.

If approved, the refund will be processed back to your original payment method within 5–10 business days, depending on your bank/payment provider.

5. Non-Refundable Situations
We reserve the right to decline refunds in the following cases:

  • Items used, damaged, or not in original condition due to misuse.
  • Requests submitted after the 30-day window.
  • Services already fulfilled or completed.
  • Returns made without contacting our support team first.

6. Return Address
All returns must be sent to the return address provided by our customer support team.

❗ Do not return items to the sender's address or warehouse without our confirmation.

7. Need Help?
If you have questions about this policy, feel free to contact our support team:

🌐 Contact Page: [Link]