Refund Policy

1. Full Refund: Dugo offers a 7-day quality guarantee for damaged/faulty item(s). Customers can return defective item(s) for a refund, replacement, or exchange. Please initiate your request of choice in our contact portal here. Requests older than 7 days from delivery date will not be accepted.

2. Refund Request: To request a refund, please contact our customer service team within the specified timeframe outlined in the refund policy of each specific product or service. We will review your request and take necessary actions.

3. Processing Time: We promise to process refund requests promptly and efficiently. The processing time may vary depending on the original payment method and specific conditions of the request.

4. Refund Status: You will receive a confirmation notification when your refund request is accepted. The specific time to receive the refund into your account may depend on the payment method and regulations of your bank or financial institution.

5. Non-Refundable Cases: While we strive to provide the best possible service, there are some cases that are not eligible for a refund, including but not limited to the following:

• Products that have been used or damaged due to improper use.
• Products that are past the specified refund period.
• Services that have been utilized or cannot be canceled upon your request.
• We do not provide pre-paid return labels; you are responsible for covering shipping costs to return except in cases where the item is confirmed to be faulty by our team.

6. Contact: If you have any questions or inquiries regarding our refund policy, please contact our customer service team through the provided contact information on our website.