Frequently Asked Questions

Find Answers To All Your Questions

I need help in placing an order

Please follow these steps:

1. Select Item(s)

- After spotting an item you like, select your preferred color (if available) and indicate quantity. Proceed by clicking "Add to cart" or "Buy with Paypal" and "More payment options"

2. Review Item(s) in Cart

- If you changed your mind about an item and want to remove it, go to your cart order and click "Remove" on the product image's right side.

3. Check Out

- Once you have all your preferred item(s) in the cart, click "Check Out."

Input a voucher code (if you have one), your shipping option and address, payment method, and billing information.

4. Confirm Order

- After reviewing your order, scroll to the bottom of the page, then click "Pay Now" to submit your order.

You should receive an email confirming your order within a couple of hours. We'll get in touch again after one or two days when your package is out for delivery.

 

I want to use a discount/voucher code

You can only use one discount/voucher code at a time. Be sure your code has been applied before submitting your order. 

 

I want to place an order without creating an account

You can order as Guest. Order confirmation emails and order-related communication will be sent to the email address you provide during Guest Checkout. Just make sure you provide a valid email address.

 

I want to know what payment methods I can use

We accept Credit Card payments through our secure payment gateway. We currently accept:

Visa, Mastercard, American Express, Discover, JCB, Diner's Club
Paypal

 

How do I update my shipping address after placing a guest order?

Unfortunately, shipping address updates are not available for guest orders once they have been placed. Please ensure to provide the correct shipping address during checkout.

How long does the delivery take?

Your order is shipped our partnership with UPS, USPS.

Your item may take 7-20 days to arrive.

 

What if I need to return something?

No worries! Contact us right away and we'll help guide you through the process  to send the item back.

 

Can I track my order if I checkout as a guest?

Yes, once your order has been dispatched, you will receive a tracking number via email. You can use this to track your order on our website or the shipping carrier's website.

Is my personal information secure if I checkout as a guest?

Yes, we prioritize the security and privacy of our customers. Your information provided during Guest Checkout is used solely for order processing and communication purposes, and it remains secure.